Please contact us within 5 days of receipt of the shipment. You will be given a return authorization number which is good for 15 days. Items not received within 15 days of the issuance of the RA# will be subject to a 20% restocking fee. Items returned will be replaced, exchanged or refunded for full purchase price less shipping & handling charges. A replacement for the item will not be shipped until the original item is received at our location and inspected to verify that merchandise is ours and the item is unaltered and re-sellable. All items ship with a Sam’s Steins & Collectibles, Inc. sticker all returns are expected to have this sticker. We will not replace any item returned directly to us without prior arrangements.
- Exchange / Duplicate: If you have ordered the wrong item and would like to exchange the incorrect item you will be responsible for return shipping to our location and for re-shipping to your location.
- Item arrives broken: If your package is damaged in transit please contact us and we will handle all the arrangements. All that we request is that you keep all damaged items in the original packaging and shipping carton, as per the carrier’s requirements.
- Wrong Item Sent: If we send you the wrong item we are responsible for return shipping of the incorrect item and for shipping the correct item to your location. We will issue you a Return Authorization (RA) # and a Authorized Return address label for you to affix to the outside of the shipping carton. You can then drop the package off at a UPS Customer Counter, Authorized Shipping Outlet, UPS pickup location or give the package to a UPS driver. (Find location) Authorized return address labels can be mailed to you or emailed to you.
- Defective item: If an item you receive is defective, we will issue you a Return Authorization (RA) # and a Authorized Return address label for you to affix to the outside of the shipping carton. You can then drop the package off at a UPS Customer Counter, Authorized Shipping Outlet, UPS pickup location or give the package to a UPS driver. (Find location) Authorized return address labels can be mailed to you or emailed to you. If the item is found to be defective a replacement will be sent to your location.
To start the return process, log into your account, select your order history and click on the details button beside the order containing the product you would like to return. Fill out the form.